ITeam4 jouw carrière

Job Info

  • Duur: 4 months
  • Start: Asap
  • Locatie: Brussels
  • Ervaring: At least 5 years of professional experience

Contact

Suikertorenweg 35
2560 Kessel
Tel: +32 495 32 36 05
info@iteam4.eu

Reporting and Communication Specialist

Referentie: 101631

We Team 4 a Reporting and Communication Specialist

Taken

•  Develop and improve reports, dashboard and KPI’s concerning operational activities in the Payments domain
•  Develop quality follow-up : complaints, errors, service level agreements with other parties
•  Formulate proposals to improve efficiency of communication
•  Prepare meetings and presentations

Opleiding

Master or equivalent by experience

Context van de missie

The mission of our Client Servicing department is to continuously manage and improve the Payments business processes in order to increase customer satisfaction, bank efficiency and to reduce and mitigate risks.
The Client Servicing Payments department is looking for an external consultant to develop dashboards and KPI’s for operational teams. He/she will also be responsible for optimizing communication between different stakeholders.

Languages

  • Dutch: Excellent
  • French: Excellent
  • English: Good
  • German: N/A
  • Spanish: N/A

Soft Skills

  • Good Communication skills
  • Ability to interact with diverse levels of audiences
  • Good analytical and synthesis skills
  • Team spirit

Skills

  • Ms Office & Access
  • Affinity with back-office activities in a Bank environment (preferably in the Payments domain)
  • Dashboard and KPI development